Policies and Terms

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  1. Cancellation Policy
  2. Officiant Policy
  3. Privacy Policy
  4. Refund Policy

Cancellation Policy

A wedding can be cancelled at anytime. In the case of a cancellation we will need in writing from the bride and or groom that the wedding is actually cancelled. We cannot accept the word of any other family member or friend.

Officiant Policy

How An Officiant Is Assigned

Officiants are assigned to a couple by our booking specialist. We do not allow interviewing of multiple associates. We do not send out multiple profiles for review. Officiant assignment is based on the availability and location of our officiants. Requests for a particular officiant is encouraged.

Officiant Changes

It is our policy that the officiant you meet and book with is the officiant who will perform your ceremony. However, there are times when they may not be able to make the ceremony. Reasons may include, but are not limited to: traffic, sickness, a death in the family, or the officiant leaves our team. In the case where the officiant you booked is not available, another member of the KCW team will perform the ceremony. A new officiant will be assigned based on who is available and arrangements will be made to connect the new officiant with the couple if time allows.

Refund Policy

Deposit Refund

All deposits are refundable when cancellation is within 10 days of the booking date on the contract minus an administration fee of $25.00. No refunds are given for cancellations after 10 days of booking.

Balance Refund

Balance payments are refundable only if cancellation is within 10 days of the booking date on the contract. Balances paid after the first 10 days of booking are not refundable.

Privacy Policy

By accessing or using the Kettle Creek Weddings Web site, you agree to the terms of the Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. We reserve the right to change the Online Privacy Policy from time to time at our sole discretion. Your use of this Site will be subject to the most current version of the Online Privacy Policy at the time of such use.

Personal Information:

When you engage in certain activities on this site, such as filling in the book online forms or ordering products we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including postal code), e-mail address, job title, telephone and fax numbers, and other personal identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

When you submit personal information to Kettle Creek Weddings on this site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Kettle Creek Weddings and its affiliates and subsidiaries maintain offices, including without limitation, the United States and Canada. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of Kettle Creek Weddings.

Kettle Creek Weddings will not knowingly disclose your personal information to third parties without your consent. We may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Kettle Creek Weddings rights or property, web site users, or anyone else that could be harmed by such activities. Kettle Creek Weddings may disclose user information when we believe in good faith that the law requires it.

Kettle Creek Weddings may share aggregate information about our Web site users with advertisers, business partners, sponsors, and other third parties. For example, we will say Kettle Creek Weddings audience is x percent female and y percent male. This data is used to customize Kettle Creek Weddings Web site content and advertising to deliver a better experience for our users.

Protection of Your Personal Information:

The personal information that you provide in connection with registering yourself as a client of Kettle Creek Weddings is classified as Client Information. Client Information is protected in several ways. Your Client Information resides on a secure server that only selected Kettle Creek Weddings personnel and associates have access to. Personal information that you provide that is not Client Information also resides on a secure server. Since this information is not accessible from outside Kettle Creek Weddings you will not be asked to select a password in order to view or modify such information.

Please note that any information you post to a public bulletin board or guestbook is available to all persons accessing any of our sites.

Opting Out:

Information provided at the time of Product Purchase, Product Registration or submission of Contact or Support forms may be used for marketing and promotional purposes by Kettle Creek Wedding, our affiliates, resellers or companies associated with Kettle Creek Weddings. To keep you in control of your personal information and the communications directed to you, we allow you to opt out of the following services: sharing your information in our client list, receiving communications from Kettle Creek Weddings about new features, products, services and/or specials. If a site visitor objects to such use for any reason, he or she may stop that use by e-mail request to info@kcwwayneandrosanne.com. Information provided when purchasing products from any of our online stores may be used for marketing and promotional purposes and is subject to the opt-out processes described on, or linked to, each form.

Other Important Information:

The Kettle Creek Weddings Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain “cookies,” which are data that may be sent to your Web browser and stored on your computer. This allows our server to “recognize” you when you visit our Web site in the future. These cookies do not contain personally identifying information. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.

Kettle Creek Weddings reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.

Kettle Creek Weddings Privacy Code:

The Kettle Creek Weddings Privacy Code is a formal statement of the principles and guidelines concerning the requirements for the protection of personal information provided to Kettle Creek Weddings by its customers and employees. Kettle Creek Weddings strives to provide its customers with the best service possible. This means handling your personal information fairly and honestly.

The purpose of the Kettle Creek Weddings Code is to provide transparent practices in its management of personal information in keeping with applicable Canadian legislation. It tells you how we protect your privacy and the confidentiality of your personal information.

What is Personal Information?

Personal Information is any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.

The Nine Principles of Privacy

The following principles, developed by the Canadian Standards Association, form the basis of Kettle Creek Weddings fair information practices and outline Kettle Creek Weddings commitment to protecting your privacy.

1. Accountability

Every Kettle Creek Weddings associate is responsible for maintaining the confidentiality of all information to which they have access. Our associates are informed about the importance of privacy and receive ongoing updates on privacy related policies.

In addition to establishing the Privacy Code, we have appointed a Chief Privacy Officer who is responsible for overseeing the personal information handling practices at Kettle Creek Weddings and ensuring we are in compliance with our Privacy Code and related policies.

2. Identifying Purposes: Why we collect information

When we need to collect personal information from you, we will identify the purpose for the collection at or before the time we collect it. We will only collect the information needed to fulfill the service we have identified and for no other purpose. If we wish to use your information for any other purpose we will obtain your consent.

We ask for your personal information in order to meet your service and product needs, as well as to establish a lasting relationship with you.

The information we ask for depends on which services you require from Kettle Creek Weddings. For example, we may request your personal information to:

3. Consent

Kettle Creek Weddings seeks your consent to collect, use or disclose your personal information at the time of collection or in advance. We have taken steps to ensure that our language is clear and understandable so that you know why we are collecting your information and how we will use it.

Consent may be expressed in writing or it may be implied in the circumstances. In addition to writing, your consent may also be expressed verbally or electronically.

In general, you can choose not to provide us with some or all of your personal information at any time. However, should you make this choice we may not be able to provide you with the product, service or information that you requested or that could be offered to you. Upon request we will explain your options of refusing or withdrawing consent to the collection, use, and disclosure of your personal information.

4. Limiting Collection

Kettle Creek Weddings does not collect personal information indiscriminately. Rather, we limit our collection of personal information to only what is necessary for the purpose we have identified. We employ fair and lawful means in the collection of personal information.

5. Limiting Use, Disclosure and Retention

Kettle Creek Weddings will use or disclose your personal information for the purpose for which it was collected, except with the consent of the individual or as required by law.

We will retain personal information only for as long as required to fulfill the identified purpose. Once your personal information is no longer required, it will be destroyed or made anonymous.

6. Accuracy

At Kettle Creek Weddings, we endeavor to keep our personal information complete, up-to-date and accurate. While we do our best to ensure our information is accurate, we do rely on individuals to inform us of any relevant changes in their personal information.

Should you discover, upon review of your personal information, that amendments are required, please advise us. If the requested change is accepted, the personal information will be modified in accordance with your request as soon as possible and you will receive a copy of the amended portion of the record.

When a correction or amendment has been made to a personal record, Kettle Creek Weddings will, where appropriate, send a copy of the correction to any persons or organizations that have access to the information in question.

7. Safeguards: Protecting your information

We employ appropriate safeguards to make certain that your personal information is protected from loss or theft as well as from unauthorized access or disclosure.

The information we collect is retained on Kettle Creek Weddings premises, other than where you have consented to its release or such release is required by law.

8. Openness: Keeping you informed

We have prepared this Privacy Code to keep you informed of our commitment to protecting your personal information.

If you have any privacy related questions or concerns not addressed in the Privacy Code, please contact our Chief Privacy Officer at 1.877.407.1744 or by mail at 370 Highview Drive, St. Thomas, Ontario N5R 5Z6. We will respond to all inquiries to the best of our ability.

9. Providing Access

Kettle Creek Weddings will provide you with access to the information it retains about you upon receipt of a written request and satisfactory identification.

Upon written request and satisfactory identification, we will also correct or amend any personal information if its accuracy and completeness is found to be deficient.

There are some instances where Kettle Creek Weddings will not be able to provide an individual with the requested information. Some of these instances include where the information:

If Kettle Creek Weddings is unable to provide you with the information you have requested, the reason for the refusal will be explained in writing.

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